Shipping & Exchange Policy
Shop with Confidence at Micro Cash & Carry
At Micro Cash & Carry, we value our customers and are committed to providing a reliable and convenient shopping experience. We carefully process and package every order to ensure that your products reach you safely and within the expected delivery timeframe.
This Shipping & Exchange Policy explains our procedures regarding shipping, delivery, returns, exchanges, cancellations, and refunds for purchases made through the Micro Cash & Carry website.
Shipping & Delivery Policy
General
Micro Cash & Carry operates as a retail and online shopping platform offering groceries, household essentials, beverages, personal care products, and other everyday items.
We work with reliable delivery and logistics partners to provide customers with timely and convenient delivery services.
Delivery times may vary depending on your location, product availability, order volume, and other circumstances.
Delivery Information
To process and deliver your order, we may require information such as:
- Customer name
- Shipping address
- Billing address
- Delivery instructions or landmarks
- Email address
- Other information necessary to complete the order
Customers are responsible for providing accurate and complete delivery information. Micro Cash & Carry will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Delivery Attempts
If a delivery cannot be completed during the initial delivery attempt, our delivery team or logistics partner may contact you using the information provided with your order.
Additional delivery charges may apply for subsequent delivery attempts where applicable.
Delays in Delivery
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Traffic or logistical challenges
- Public holidays
- Unforeseen circumstances
- Operational disruptions
If there is a significant delay, we will make reasonable efforts to keep you informed.
Order Tracking
Where tracking is available, customers may receive tracking information through email, SMS, or other available communication channels.
Tracking information may occasionally experience delays or technical issues due to circumstances beyond our control.
Delivery Charges
Delivery charges may vary depending on the customer’s location, order size, weight, and applicable delivery arrangements.
The applicable delivery charges will be displayed or communicated during the ordering process before the order is completed.
Micro Cash & Carry reserves the right to update delivery charges when necessary.
Order Timing
Orders placed through the website will be processed according to our operating and delivery schedule.
Orders placed outside normal processing hours may be processed on the following business day.
Estimated delivery times may vary depending on the customer’s location and availability of the ordered products.
Goods or Services Not Received
Definition
A “Goods or Services Not Received” situation occurs when a customer does not receive their order within the expected delivery timeframe or when an order is marked as delivered but has not been received by the customer.
Eligibility
This policy applies to online orders placed through Micro Cash & Carry.
Delivery Address and Confirmation
Orders will be delivered to the shipping address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery information provided is accurate and complete.
Where applicable, delivery confirmation may be provided by our delivery partner through tracking information, delivery confirmation, OTP verification, or another appropriate method.
Customers should carefully verify their order upon receiving it and report any missing or incorrect items as soon as possible.
Reporting a Missing Delivery
If you have not received your order within the expected delivery timeframe, please contact our customer support team.
Email: support@microcashandcarry.com
Please provide:
- Order number
- Customer name
- Description of the issue
- Delivery or tracking information, if available
- Any relevant supporting information
Our team will review the issue and work with the relevant delivery partner where necessary.
Contactless Delivery
Where available, Micro Cash & Carry may provide contactless delivery for the convenience of customers.
Delivery confirmation may be completed through digital tracking, OTP verification, electronic confirmation, or other methods used by our delivery partners.
Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Being available to receive the order
- Checking products upon delivery
- Reporting missing, damaged, or incorrect products promptly
Returns & Exchange Policy
General
At Micro Cash & Carry, we aim to provide customers with quality products and accurate orders.
Due to the nature of grocery, food, personal care, and other consumer products, returns and exchanges may not be available under normal circumstances.
Products that are correctly delivered, undamaged, and as described at the time of purchase may not be eligible for return or exchange.
Exceptions may apply in cases involving damaged, defective, incorrect, or otherwise verified products.
Damaged or Defective Products
We take reasonable measures to ensure products are properly checked and packaged before dispatch.
If you receive a product that is damaged, defective, expired, or significantly different from what you ordered, please contact us as soon as possible.
Notification
Customers should report the issue promptly after receiving their order.
Email: support@microcashandcarry.com
Please provide:
- Order number
- Description of the issue
- Clear photographs or videos of the product
- Packaging photographs, where applicable
- Any other relevant information
Our team will review the claim and determine the appropriate resolution.
Return Process
If a return is approved, we will provide instructions regarding the return process.
Customers should not send products back without receiving confirmation from Micro Cash & Carry.
Depending on the circumstances, an approved claim may result in:
- Replacement of the product
- Store credit
- Refund
- Another appropriate resolution
The final resolution will depend on the nature of the issue and the outcome of our review.
Refund Policy
Refunds may be provided in eligible circumstances, including verified defective, damaged, incorrect, or unavailable products.
Refunds are subject to review and approval.
Where a refund is approved, the processing time may depend on the payment method and relevant financial institution.
Micro Cash & Carry will make reasonable efforts to process approved refunds as soon as possible.
Cancellation Policy
Eligibility
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible.
Cancellation Timeframe
Customers should contact Micro Cash & Carry as soon as possible after placing an order if they wish to cancel it.
Cancellation requests are subject to approval and depend on the current status of the order.
How to Cancel an Order
To request cancellation, please contact our customer support team and provide:
- Order number
- Customer name
- Reason for cancellation
Email: support@microcashandcarry.com
Refund for Cancelled Orders
If a cancellation is approved and a refund is applicable, the refund will be processed according to the original payment method or another method determined by Micro Cash & Carry.
The processing time may vary depending on the payment provider or financial institution.
Non-Cancellable or Non-Returnable Products
Certain products may not be eligible for cancellation, return, exchange, or refund due to their nature, including products that are:
- Perishable
- Opened or used
- Damaged after delivery due to customer handling
- Purchased as final-sale or non-returnable items
- Customized or specially prepared products
- Otherwise identified as non-returnable at the time of purchase
Changes to This Policy
Micro Cash & Carry reserves the right to update or modify this Shipping & Exchange Policy when necessary.
Any changes will be published on this page. Customers are encouraged to review this policy periodically for the latest information.
Contact Us
If you have any questions regarding our Shipping, Delivery, Returns, Exchange, Refund, or Cancellation Policy, please contact us: