Credit/Debit Card Policy

At Micro Cash & Carry, we take customer payment security seriously. To help protect our customers and prevent unauthorized transactions, we may verify card payments before or at the time of delivery.

Card Verification

For certain card transactions, Micro Cash & Carry may request verification from the cardholder to confirm the payment and order.

The customer may be required to provide appropriate identification or payment verification information where reasonably necessary for security and fraud-prevention purposes.

Any information collected for verification will be handled in accordance with our Privacy Policy and applicable laws.

Refunds and Store Credit

Micro Cash & Carry generally does not offer refunds except where specifically required under our applicable policies or where a special case has been approved.

Where a refund is not applicable but an approved claim exists, Micro Cash & Carry may provide online store credit for the eligible amount, after applicable delivery or shipping charges have been deducted.

If an ordered product becomes unavailable after the order has been placed, the remaining available products may be delivered and the customer may receive store credit for the unavailable product, subject to applicable delivery charges and our review.

Proof of Purchase

Any request for an exchange, replacement, or other eligible claim must be supported by proof of purchase.

Acceptable proof may include:

Original order receipt or invoice
Valid order number
Payment confirmation
Other purchase information that allows Micro Cash & Carry to verify the transaction

Exchange and Replacement

Where an exchange or replacement is permitted, the following conditions may apply:

The original receipt or valid proof of purchase must be provided.
Products should be returned in their original manufacturer packaging where applicable.
Original tags, accessories, manuals, and other included items should be retained.
Eligible exchange or replacement requests should generally be made within 7 days of delivery.
Where an item is returned and a refund is not applicable, online store credit may be provided for the approved amount.
If a replacement product is unavailable, Micro Cash & Carry may provide another appropriate resolution, including store credit, where applicable.
Micro Cash & Carry reserves the right to review and reject exchange or replacement requests that do not meet the applicable requirements.

No Claims Will Be Entertained If:

An exchange, replacement, or return request may be rejected in the following circumstances:

The request is made outside the applicable return or exchange period.
The customer cannot provide reasonable proof of purchase.
The product has been used, consumed, or damaged by the customer.
The product has been altered or modified after delivery.
The product is returned without its original packaging where the packaging is required for the claim.
Required accessories, parts, tags, manuals, or other original items are missing.
Serial numbers or other identifying information have been removed or tampered with.
The product has already been exchanged or replaced.
The product is a consumable item that has been opened or used.
The product is customized, personalized, or specially prepared for the customer.
The product was purchased under a sale or promotional offer that specifically states it is non-returnable or non-exchangeable.
The request does not meet the conditions of our applicable return and exchange policy.
The product has been damaged as a result of improper use, handling, storage, or negligence by the customer.

Fresh, Perishable, and Frozen Products

Due to their nature, fresh, ultra-fresh, perishable, and frozen products may be subject to different return and exchange conditions.

Customers should check these products upon delivery and report any issue as soon as possible.

Claims for these products may require photographs, order information, and other supporting evidence for verification.

Online Orders and Store Purchases

Purchases made through the Micro Cash & Carry website may be subject to the online store’s return, exchange, and replacement procedures.

Purchases made through a physical Micro Cash & Carry store may be subject to the applicable in-store policy.

An online purchase should not automatically be assumed to be eligible for exchange or replacement at a physical location unless Micro Cash & Carry specifically confirms this option.

Damaged Products

If you receive a damaged product, please contact us as soon as possible after delivery.

Please provide:

Order number
Product name
Description of the damage
Clear photographs or videos of the product
Photographs of the packaging, where applicable

Our team will review the claim and determine whether a replacement, store credit, refund, or another resolution is applicable.

Card Payment Issues

If your bank sends you a payment notification but the transaction is not successfully confirmed by Micro Cash & Carry or our authorized payment provider, the order may remain unconfirmed until the payment status is verified.

Customers should contact their bank or payment provider if a payment has been deducted from their account but the order status does not reflect a successful payment.

Micro Cash & Carry will assist with payment verification where reasonably possible.

For payment-related assistance, please contact:

Email: support@microcashandcarry.com

Important Note

Micro Cash & Carry reserves the right to review every exchange, replacement, refund, and store-credit request individually.

Approval of a claim does not automatically guarantee a particular form of compensation. The final resolution will depend on the nature of the product, condition of the product, proof of purchase, applicable policy, and outcome of the verification process.

For complete information, please also review our Shipping & Exchange Policy, Payment Information, Terms & Conditions, and Privacy Policy.